Privacy Policy

At Home Kitchen Shop, your privacy is as important to us as the elegance and quality of our products. We are committed to protecting the personal information you share with us through our website, homekitchen-shop.com. This Privacy Policy outlines how we collect, use, share, and protect your data, reflecting our dedication to transparency and your security in every interaction.

1. Information We Collect

To provide you with a seamless and refined shopping experience, we collect information that you provide directly to us, as well as through automated technologies when you visit our site. This includes:

• Personal Identifiable Information (PII): Such as your name, shipping address, email address, and phone number, which you provide when creating an account or completing a purchase.
• Payment Information: Details necessary to process your transactions, such as credit/debit card numbers (processed securely by our trusted payment gateways like Visa, MasterCard, JCB, and PayPal). We do not store full payment card details on our servers.
• Browsing and Device Information: Including IP address, browser type, device type, and pages visited, collected through cookies and similar tracking technologies to enhance your experience.
• Communication Data: Any correspondence you have with us via email (e.g., [email protected]) or other channels.

2. How We Use Your Information

We use your information solely to enhance your experience with us, in line with our sophisticated and global brand ethos:

• To process and fulfill your orders for our exquisite bowls, martini glasses, toasting flutes, and seasonal items.
• To communicate with you about your orders, account, and our products, including customer service responses and transactional emails.
• To improve our website, product offerings, and overall customer experience through analysis of browsing patterns and preferences.
• To prevent fraud and enhance the security of our transactions, ensuring a safe environment for all our customers.
• To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted partners who assist us in operating our website, processing payments (e.g., PayPal, card processors), shipping orders, and providing customer service. These partners are bound by contractual obligations to keep your information confidential and secure.
• Legal Compliance: When required by law, regulation, or legal process, such as in response to a court order or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, where customer information may be transferred as a business asset.

We may share aggregated, non-personally identifiable information for analytical purposes.

4. Data Storage and Security

Your data is stored on secure servers located in the United States and other jurisdictions where our service providers operate. We implement robust technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption (SSL technology), access controls, and regular security assessments. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access and Correction: The right to access and update your personal information in your account settings.
• Deletion: The right to request deletion of your personal data, subject to certain legal exceptions.
• Opt-Out: The right to opt-out of marketing communications by using the unsubscribe link in our emails.
• Data Portability: The right to receive your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and shopping cart items. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

We may also use third-party analytics services (e.g., Google Analytics) to collect and process data about your use of our site. These services may use cookies to track your interactions and report on website trends.

7. International Data Transfers

As a global brand serving customers worldwide (with limited exceptions in parts of Asia and remote areas), your data may be transferred to and processed in countries outside of your residence. We ensure that such transfers are protected by appropriate safeguards, such as standard contractual clauses or other mechanisms approved by applicable data protection laws.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised “Last Updated” date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to reach out to our dedicated customer service team:

Thank you for trusting Home Kitchen Shop with your personal information. We are honored to be part of your journey to create beautiful moments at home.